Evergent Pulse: Unlock Hidden Value with a Subscription Performance Health Assessment

The Hidden Costs of Legacy Infrastructure

Is your legacy Pay TV infrastructure holding you back, driving up costs, and causing customer churn? In the modern Prediction Economy, outdated legacy systems hinder agility, delaying new features and your ability to react to market demands. Complex, frustrating user experiences across devices and limited self-service capabilities drive customers away. Furthermore, a lack of visibility via outdated processes creates delays, inflates costs, and hurts your bottom line.

One single point of frustration in the customer journey can ruin the overall experience.

Comprehensive Performance Evaluation

Evergent’s Pay TV Pulse provides a comprehensive four to eight-week evaluation to identify inefficiencies, revenue leaks, and missed growth opportunities. We provide an independent assessment of your system to deliver specific recommendations and a roadmap to enhance your operations and overall business performance.

Our experts conduct rigorous audits across two primary categories to optimize your enterprise subscription management infrastructure:

• Customer Experience (CX) Health Checks: We analyze journey maps to identify friction points that drive subscribers away. This includes evaluating every touchpoint from exploration and discovery to onboarding, purchasing, and long-term retention.
• Back Office Checks: We examine backend systems and examine data transaction flows to find inefficiencies and bottlenecks. We conduct deep lead-to-cash mapping to streamline processes from acquisition to payment, ensuring maximum profitability. We also pinpoint misaligned systems that slow customer service, providing a voice-centered approach to improve CSR performance and reduce support response times.

Proven Business Outcomes

Our audit report provides evolutionary strategies, advocating gradual changes to your tech stack rather than disruptive overhauls. Backed by global BSS transformation experience—having onboarded over 800 million subscribers in 180+ countries for the largest M&E brands and telcos—our actionable solutions deliver measurable results.

Clients who execute on our PayTV BSS modernization strategies have achieved proven business outcomes, including:

• 60% reduction in time to market.
• 50% improvement in customer acquisition.
• 20% increased retention.
• 20% reduction in operational costs.
• 30% reduction in overall Total Cost of Ownership (TCO).

To sustain these outcomes, operators can seamlessly transition to Evergent’s agile subscription management software. By integrating our AI models—trained on a 1 billion+ subscriber dataset—you can predict voluntary churn with 94%+ accuracy and automatically recover up to 97% of failed payments.

Evergent Pulse offers immediate value and serves as a solid foundation for your revenue management solutions and digital transformation.

Ready to improve your Pay TV business health?