Smart Retries

Recover Revenue
Before It Churns

Use machine learning to recover failed payments and reduce involuntary churn without disrupting the subscriber experience.

Capabilities

Part of AI-Powered Churn Management

Works alongside churn prediction and pricing intelligence to protect recurring revenue at every stage

AI Powered Churn Management

Predict and prevent churn in real time. AI analyzes 70+ lifecycle signals to identify risk early, trigger targeted offers, and recover failed payments through intelligent retry logic.

AI Powered Customer Experience & Operations

Unify billing, entitlements, and CRM into one view. Enable agents to resolve issues, adjust plans, and act instantly with AI-driven next best actions.

Appstore and Platform Distribution

Launch across platforms without complexity. Pre-built SDKs handle validation, sync, and entitlements across Apple, Google, Roku, and Amazon.

B2B Billing

Handle enterprise billing without manual work. Support hierarchies, usage-based pricing, and flexible invoicing across complex contracts.

Billing, User Management and Monetization

Run flexible monetization at scale. Manage subscriptions, bundles, and user access while optimizing pricing and upsells with AI.

CPQ

Configure products and offers without code. Build bundles, pricing rules, and promotions dynamically with full control.

CRM

Give agents a complete customer view. Manage billing, usage, and entitlements in one place while enabling instant actions and support.

Field Sales and Service Management

Equip field teams to sell and service on the go. Enable real-time access to products, customers, and inventory with full workflow automation.

Global Identity Management

Enable secure and flexible access. Support social login, enforce entitlements, and manage multi-user accounts with precision.

Global Payments and Tax

Process payments globally with higher success rates. Support local methods, ensure tax compliance, and optimize transactions with AI.

Integrated Campaigns

Run targeted campaigns driven by real data. Use billing and behavior signals to automate upsell, retention, and engagement flows.

Marketplaces

Build and manage partner ecosystems. Bundle services, unify billing, and automate onboarding and revenue sharing.

Revenue Recognition

Automate compliant revenue reporting. Support ASC 606 and IFRS 15 with flexible, multi-book accounting.

Wholesale and Partner Management

Manage partners, pricing, and settlements in one system. Automate revenue sharing, billing models, and multi-party workflows.

What It Does

Turn Failed Payments Into Recovered Revenue

Nearly half of subscriber churn comes from failed payments, most of which are recoverable. This system uses machine learning to retry transactions at the right moment, increasing success rates while keeping the experience invisible to the user.

Intelligent Retry Timing

Optimize retry attempts based on behavior, timing, and payment history

Invisible Recovery Engine

Recover payments without triggering user friction or cancellations

Reduced Processing Costs

Minimize unnecessary retries and gateway fees

Step-Down Charging Logic

Capture partial payments when full charges fail

Gateway-Aware Optimization

Adapt retry logic based on processor and decline patterns

Use Cases

Built for High-Volume Subscription Payments

Recover revenue silently across industries where failed payments drive churn

Scenario

Subscribers drop off after failed payment attempts

Problem

Immediate service interruptions lead to permanent churn

Solution / Impact

Recovered payments in the background without interrupting access. Reduced involuntary churn and protected engagement.

Scenario

High volumes of recurring billing failures

Problem

False declines and inefficient retry cycles

Solution / Impact

Optimized retry schedules using AI. Improved payment success rates and increased lifetime value.

Scenario

Revenue loss from failed recurring payments

Problem

Lack of intelligent retry logic and automation

Solution / Impact

Recovered failed transactions using behavioral and payment data. Reduced revenue leakage across subscription cycles.

Benefits

Recover More. Lose Less. Operate Smarter.

Increase Payment Success Rates

Recover up to 70% of failed transactions

Reduce Involuntary Churn

Prevent cancellations caused by payment failures

Improve Customer Lifetime Value

Retain subscribers without additional acquisition costs

Platforms

Part of the Evergent
Captivate Suite

Smart Retries works with AI-powered churn prediction and pricing intelligence to protect and grow recurring revenue.

Evergent Monetization Platform

The complete commerce layer unifying billing, payments, CRM, and revenue optimization.

Evergent Partner Management

Automate complex B2B2C revenue sharing and partner distribution workflows at global scale.

Evergent Payments

Global payment processing with smart routing, fraud prevention, and optimized authorization performance.

Evergent Captivate

Predict involuntary churn and optimize payment recovery with AI-powered intelligence.

Get Started

Recover Revenue You Are Losing Today

Turn failed payments into successful transactions with intelligent, automated retry logic.